Question 1

Do you accept insurance?

Accepted Answer

I am in-network with Aetna, Cigna, and Meritain. I am working on going in-network with Optum/UHC; however these processes take time. In the meantime, you might be able to use your out-of-network benefits for reimbursement of psychotherapy services. It is your responsibility to verify benefits and submit for reimbursement of out-of-network benefits. I will provide a superbill upon request.

Question 2

What are the benefits of private pay?

Accepted Answer

Private pay has been found to increase commitment and buy-in leading to better outcomes, as well as, increased privacy and no requirement for a diagnostic label for payment. Insurance, whether in- or out-of-network benefits are used, requires a diagnosis and medical necessity be established through records which they can request.

Question 3

What are your private pay rates?

Accepted Answer

Intake session $200/90 minutes 
Individual therapy $125/50 minute sessions
Specialized session $200/90 minute session
Coaching session $90/50 minute session

Question 4

What are HSA/FSA benefits?

Accepted Answer

HSA (Health Savings Account) and FSA (Flexible Spending Account) accounts are benefits offered by some employers to allow for use of pre-tax dollars to pay for qualified medical expenses. Therapy is often a qualifying expense. It is your responsibility to verify benefits and allowable expenses. Dependent upon your plan, you may pay using your HSA/FSA card through Square, my EHR platform, or seek reimbursement of direct payments made. You will be provided with a superbill/receipt upon request.

HSA/FSA benefits are not applicable for coaching sessions.

Question 5

Can you tell me what my Out-of-Network or HSA/FSA benefits are?

Accepted Answer

Unfortunately, I do not have access to this information. It is the client's responsibility to contact their benefits administrators or contact their plan providers for details on how to use these benefits and what services they apply to. I am able to provide a list of questions that may be helpful to ask upon request.

Question 6

Can you submit my reimbursement forms for me?

Accepted Answer

I am unable to assist in the submission of reimbursement forms for out-of-network or HSA/FSA benefits, however, I will provide the superbill/receipt for payment for services rendered upon request.

Question 7

What types of payment do you accept?

Accepted Answer

I accept payment through Square and through a secure credit card payment system on the client portal. Both allow the use of debit, credit, and HSA/FSA cards. Checks by mail in advance of sessions can be used as an acceptable form of payment when received prior to scheduled sessions. Please see the Rates & Payments page for more information.

Question 8

What if I can't afford your rates?

Accepted Answer

Clients being able to obtain quality and affordable therapy is important to me. For this reason, I do have a limited number of sliding fee scale therapy slots. If you are unable to afford my current rates, please Contact Me for information on availability, how to apply for these, and/or to be added to the sliding scale wait list.

Question 9

Are there other fees not listed on the website?

Accepted Answer

Yes, there are additional fees which are listed within informed consents and discussed in detail during the intake session. These fees are strictly related to more unusual instances and on par with industry standards. These fees include costs related to supportive phone calls over 15 minutes in length, cancelled or returned payment fees, costs related to court summons or appearances, and records or documentation requests.

Wonderland Counseling & Coaching LLC

May Meyer, LCSW

Frequently Asked Questions (FAQ)